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In brief, the grievance procedure should include the following steps: Employees should be encouraged to raise the issue informally in the first instance, if appropriate. If the matter is not resolved, the employee submits a grievance letter to their employer. The employer investigates the grievance.
Basic rules keep your letter to the point. You need to give enough detail for your employer to be able to investigate your complaint properly. ... keep to the facts. ... never use abusive or offensive language. ... explain how you felt about the behaviour you are complaining about but don't use emotive language.
Payment or Benefits An employee might feel that you haven't paid them on time, or enough. This is a legitimate grievance. Employees can also make a case for inequality if they're paid less due to race, gender or other protected characteristics.
A grievance results from a violation of a teacher's contract. For example, teachers may bring a grievance if they're told to supervise students during their lunch break or provide a doctor's note after a three-day absence when the contract states four days.
5 employee grievance process steps Informal meeting with supervisor. Before filing a grievance, encourage employees to talk with their managers. ... Formal grievance in writing. ... Evaluate the grievance. ... Conduct a formal investigation. ... Resolution.