Claim Damage Statement With Fedex
Description
How to fill out Assignment Of A Claim For Damages?
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FAQ
To be reimbursed, you must provide proof of loss or damage of goods. To be reimbursed, you must provide proof that FedEx is at fault. If you declare a value for items that are prohibited (e.g., firearms, cash or currency, tobacco products) and they are lost or damaged, you will not be reimbursed.
With FedEx® Claims Online, you can log in, create a claim?or claims?and submit it. There's no need to call customer service or send faxes, snail mail, or email. Log in to your FedEx account to autopopulate claim information. That means no more scrambling to find shipment details like tracking numbers.
You can file a claim online for a FedEx Express®, FedEx Ground®, or FedEx Freight® shipment that's damaged, lost, or missing contents. You'll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt.
How long will the claim resolution process take? Most cases will normally be resolved within 1 to 2 weeks after we receive your claim form and additional claim documentation, unless additional time for research is needed. Note: research may take longer depending on the complexity of the matter.
The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.
