Improper Billing after Payment
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FAQ
You bill frequency varies based on energy type. Natural gas is typically billed quarterly (unless you live in Victoria where it is billed every two months), electricity monthly or every few months and hot water usually once a month.
This is known as balance billing, or ?improper billing,? and is illegal under both federal and state law. This means dual eligible beneficiaries cannot be charged for co-pays, co-insurance, or deductibles. Similarly, this protection also applies to Qualified Medicare Beneficiaries (QMBs).
You can be backbilled for any energy used up to 4 months prior. Retailers can't go back any further than this unless the undercharge is your fault (for example; if you have denied a request for meter access).
If you ignore? a bill, the utility company or a debt collector may chase you for the outstanding debt and may start a court case against you. You may also have to pay late fee?s.
Rules about backbilling cannot bill you for usage any further than nine months prior to the date you were advised of the undercharge where it was the fault of the retailer ? even if that means some of your usage won't be billed. cannot charge you interest on the amount being backbilled.
If you have concerns about your energy bill or any other energy matter, talk to your energy provider. If you feel the issue has still not been resolved, contact the Energy and Water Ombudsman NSW (EWON) to lodge a formal complaint.
For purposes of this section, the term billing error means: (1) A reflection on or with a periodic statement of an extension of credit that is not made to the consumer or to a person who has actual, implied, or apparent authority to use the consumer's credit card or open-end credit plan.
