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You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. Track a package or use USPS's Email Us form to file a complaint online. ... Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Locate your local post office to speak with your station manager.
For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.
Filing a complaint online by visiting the USPS website and clicking the contact us link at the bottom of the page. It will ask you to submit your question; however, it is the link the USPS recommends for filing a complaint. Calling 1-800-ASK-USPS (1-800-275-8777). Speaking to the Station Manager at a local Post Office.
The USPS Office of the Inspector General (OIG) primarily investigates complaints about misconduct or criminal activity on the part of USPS employees or contractors. These crimes typically include such things as fraud, embezzlement, or theft or destruction of mail.
What should I do if I receive a "Vacant" Notice? Take the notice to your local Post Office® location to retrieve your mail. The notice must be presented in order to pick up your held mail. Contact your local Post Office® by email, click Contact Us and select "Send Email"