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Unlike mediation, the arbitration process is binding, which means that the parties are legally obligated to accept and comply with the arbitration decision/award rendered by the arbitrators. Without question, mediation should almost always be the first step in working towards resolving a dispute.
However, when a conciliation matter remains unresolved the party can refer the matter to arbitration. This is a 90-day process. It is important to note that the conciliation and arbitration processes need to be heard within 120 days.
Some contracts state that the parties must ?mediate? a dispute before ?litigation? or ?arbitration.? Through mediation, the parties attempt to resolve their dispute with the assistance of a mediator. The mediator is not a decision-maker. Rather, the mediator assists the parties through facilitating a negotiation.
Typically, mediation is a good choice if both parties believe they can work together to come to an agreement on their own. In cases where this doesn't seem possible, arbitration may be a better choice. If you're not sure which option is best for you, consider talking to a lawyer.
It is more likely that the disputing parties will be more satisfied with the result of mediation then arbitration because they can impact the end result. Conciliation and mediation can be highly similar, although the focus of the former is more on the relationship, and the latter on result.