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USPS usually sends claims decisions within 5-10 days. You can also check Claim History in your USPS.com account for updates. Claim processing times depend on whether an item is damaged or lost. Claims for damaged items are usually processed more quickly than lost mail claims.
Filing Online Go to .usps.com/domestic-claims. Sign in to the Online Claims site with your USPS.com user name and password. ... Enter the Tracking/Label Number and shipping date. Enter the address information and claim details. Select the reason for filing a claim.
Domestic indemnity claims should be filed online (preferred) at .usps.com/domestic-claims for domestic insured mail, COD, Registered Mail with postal insurance, and Priority Mail Express. Proof of value is required and should be submitted online as an uploaded file (. pdf or . jpeg).
If you sent a package inside the U.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance, learn how to file an "indemnity claim." Your insurance may have been included with the USPS® service or purchased separately.
If your delivery wasn't insured, you can't file a claim, but you can initiate a missing mail search. From here, you can track your package, and its current status or submit a help request form. You'll receive periodic updates on the search status, but there are no guarantees that your shipment will be recovered.