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If you are unhappy with contractor's work, it might be tempting to take legal action or file a lawsuit immediately, but the best course of action is to talk with your contractor about the issue. This can be done by emailing or calling them and asking for a refund or credit for work that was done poorly.
How to Convey Your Dissatisfaction to Your Contractor Speak up right away. You must tell your contractor early on that you don't like something. ... Maintain an understanding demeanor. You don't like the work and you're worried you'll offend your contractor. ... Get changes to the project in writing (even if only by email).
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
I am writing to you because I would like to inform you of the work delays and why we are having them. The [Schedule or phase of works] was to be completed by [Insert date], but [Insert reasons for delay] have become the reason in delay of the completion of the work.
A simple email stating you have decided to use another contractor is sufficient. I really appreciate that and will be happy to quote your next project. It's pretty common for me to spend 6 hours figuring and writing a detailed proposal only to never hear from the person again. Not even a "thanks, I'll get back to you".