This form is a Software Support Agreement. The form specifies that the support services provided by the licensor will consist of technical assistance relating to the software via telephone and e-mail. The termination of the license agreement will automatically result in the termination of the support agreement.
If there’s a big bug, the licensor will usually address it quickly, much like a fire department rushing to put out a blaze — they want to keep everything running smoothly.
Generally, support focuses on the software itself. If your issue is outside that scope, it might be like asking your gardener to fix your car.
Support typically lasts for a specified period as mentioned in the agreement, like having a warranty on a new gadget — once it’s up, you might need a new plan.
If something seems off with your software or if you have questions about features, that's your cue to get in touch with support — better safe than sorry!
You can expect technical help, troubleshooting tips, and regular updates to keep your software running smoothly — just like having a trusty mechanic for your car.
The licensor is the company or organization that owns the software and grants you permission to use it. Think of them as the gatekeepers of the software world.
A Software Support Services Agreement is like a safety net for software users. It outlines how a company will help you out with any software problems you might encounter.