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Filing an Informal Complaint Online. File an informal complaint online. By Phone. You can reach us between AM and PM, Monday through Friday by calling 1-800-524-0795, 1-217-782-2024 outside the State of Illinois, or TTY at 1-800-858-9277.By Mail. You can send us your comments or complaint by US Mail:
The City does not impose an income tax on residents or workers in Chicago. All residents of Illinois, including Chicago residents, are subject to State and Federal income taxes.
To file a City of Chicago tax return via our web site please visit . All you need is your IRIS (Integrated Revenue Information System) account number and your unique PIN to begin the filing process.
The Illinois sales tax rate is currently 6.25%. The County sales tax rate is 1.75%. The Chicago sales tax rate is 1.25%.
Consumer should submit all complaints through the City's 311 system. You can file a complaint by calling 311, or going online, or using the CHI311 App on your phone.
If you need assistance in obtaining any of these forms, please call our Business Contact Center at 312.747. 4747 or for TTY 312.742. 1974.
You can file Form ST-1, Sales and Use Tax and E911 Surcharge electronically using MyTax Illinois to report your sales and use tax liability. If you are reporting sales for more than one location or from a changing location, you must also submit Form ST-2, Multiple Site Form.
Consumers are urged to use 311 to report fraud or other possible illegal practices by businesses or contractors located in Chicago.
You may submit your change request by completing the Change of Owner Name/Mailing Address Form. If Utility Billing & Customer Service does not have a record of the Full Payment Certificate from your closing, you may be required to provide us with a copy of the deed and/ or full payment certificate.
The work of the Division is carried out by the following bureaus: Consumer Fraud Bureau, Charitable Trust Bureau, Franchise Bureau, Health Care Bureau, and Military and Veterans Rights Bureau.