This form is a generic example that may be referred to when preparing such a form for your particular state. It is for illustrative purposes only. Local laws should be consulted to determine any specific requirements for such a form in a particular jurisdiction.
Santa Clara California Online Return and Exchange Policy for Purchases and Gifts
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State:
Multi-State
County:
Santa Clara
Control #:
US-01400BG
Format:
Word;
Rich Text
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How to fill out Online Return And Exchange Policy For Purchases And Gifts?
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FAQ
When you buy an item online, by law, you have 14 days to return it. And that's 14 days from when it arrives. That's because under the Consumer Contracts Regulations, you have the right to see a product in its actual form (rather than just simply a photograph) before making your final decision.
If you can provide proof of purchase or a gift receipt you can get a full refund or exchange, if not you will be offered a credit note for the value of the goods at the current selling price.
"Keep in mind even with a gift receipt that person is not going to get a cash refund, or a credit card refund," he warns. "They are going to get merchandise credit, equal to the amount the gift giver paid or they are going to get an even exchange.
Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.
Returns are usually a viable option, but shipping an order back to the retailer can be a hassle, especially if the product won't fit in your mailbox. Can you return something you bought online in-store instead? Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats.
Some stores will let you return anything, even without a receipt. Others have time limits and restocking fees. If you believe it's the thought that counts, then you won't be offended if the recipient of a present you've given can't use it for whatever reason.
Post says that it's just fine to return or exchange a gift. She explains that returning a gift does not negate the spirit of the gift. The gift-giver should want the other person to be happy rather than forcing their own choice upon the recipient.
If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error. File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors.
Box up your return and send. Oh, andthe sender won't know you returned your gift. Since you can get your refund on an Amazon gift card, the person whose gift you're returning will never be notified or alerted.
If you received the item as a gift, you'll need proof of purchase if you want to return it and get a replacement or refund. The best way to do this is with a gift receipt. If you weren't given one with your gift, you'll need to ask for the receipt from the person who bought it for you.
