This form is a sample letter in Word format covering the subject matter of the title of the form.
[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Supplier Name] [Supplier Address] [City, State, ZIP Code] Subject: Acknowledgment of Receipt of Unacceptable Merchandise Notice — [Order Number] Dear [Supplier's Name], I am writing to acknowledge the receipt of your letter dated [date], wherein you provided notice of our dissatisfaction with the merchandise received under order number [order number]. I regret to inform you that the merchandise is indeed unacceptable due to the following reasons: 1. [Clearly describe the issues or defects found in the merchandise] 2. [Elaborate on any damages, missing parts, or incorrect specifications] 3. [Include any specific concerns or discrepancies] We have thoroughly inspected the merchandise upon its arrival at our facility in Allegheny, Pennsylvania, and unfortunately, it does not meet the quality standards we expected. We have taken the matter seriously and are disappointed as it has caused inconvenience and disruption to our operations. As per our agreement stated in your terms and conditions, we kindly request you to arrange for the immediate replacement of the entire order. We expect the replacement merchandise to be of acceptable quality and in compliance with the provided specifications within [time period]. Additionally, we expect reimbursement for the cost of returning the unacceptable merchandise as per our previously agreed terms. Please arrange a return label at your expense and promptly coordinate the retrieval of the goods from our location in Allegheny, Pennsylvania. We understand that occasional discrepancies may occur, and we appreciate your prompt attention and resolution in this matter. Our priority is to maintain a successful business relationship built on mutual trust and satisfaction. We value your products and services when they meet our expectations. We look forward to receiving your response within [reasonable time frame], confirming that you will comply with our request for replacement and reimbursement. Please address and send your response to the following address: [Your Address]. Should you have any questions or require further information, please do not hesitate to contact me at [phone number] or [email address]. We trust that you will handle this matter with the importance it requires and appreciate your cooperation. Thank you for your prompt attention to this matter. Sincerely, [Your Name] [Your Title (if applicable)] [Company/Organization Name]
