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It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter by post or copy the text into an email. If you'd prefer to talk to the trader on the phone or in person you could read it out to them.
The Wyoming Consumer Protection Act (Act) prohibits businesses from taking advantage of consumers through various types of misrepresentations, and unfair or deceptive acts or practices.
If the company won't help over the phone, write a complaint letter and send it to the company's head office. (If it needs to go to a local office, it'll be passed on.) Send all letters by recorded delivery, so you can prove they received it, and always save a copy.
How We Can Help To report an unsafe consumer product to CPSC online, visit .SaferProducts.gov, or call CPSC's toll-free Hotline at (800) 638-2772, or (301) 595-7054 for the hearing and speech impaired. See a list of free CPSC safety guides. ... Visit CPSC's Information Centers for product safety information.
Explain your problem to the company by calling, web chatting, or sending them a formal complaint letter. To get help writing a complaint letter, use this sample complaint letter from the Federal Trade Commission (FTC). Then send it to: A salesperson or customer service representative.
Or you can call (301) 504-8120. If you have further product or CPSC related questions you can contact the CPSC Consumer Hotline at (800) 638-2772. If you have a complaint regarding an agency other than the U.S. Consumer Product Safety Commission, please report it on that Agency's website.
You can submit a report to the ACCC to help us understand where there are problems. Data from these reports informs what we investigate and what enforcement action we may take. It also helps to inform our compliance and education activities, industry engagement, advocacy and research.