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Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
Enclosures. If you attach any supporting documents along with the complaint letter, then after the signature block, leave a few lines, type ?Enclosures:? and mention the list of documents you enclose, but it is optional.
A claim letter is a persuasive letter sent by a customer to a business or agency to identify a problem with a product or service and can also be referred to as a letter of complaint.
Types of enclosures might include articles, images, resumes or other documents. For example, if you're writing a cover letter, you might add your resume as an enclosure. You don't have to mention an enclosure within the body of a letter.
To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters. Body of the Letter explaining the reason for your letter and the complaint.
State what you feel should be done about the problem and how long you are willing to wait to get the problem resolved. Make sure that you are reasonable in requesting a specific action. Include copies of any documents regarding your problem, such as receipts, warranties, repair orders, contracts and so forth.
Include copies of relevant documents, like receipts, work orders, and warranties. You also may want to send copies of emails and notes from conversations you've had with the seller about the problem. Keep your originals. Include your name and contact information.
Ref: [Account/Invoice Number] Dear [Name of Recipient]: I am writing in regards to a recent order I received from your company. Unfortunately, [Name of Item] arrived damaged. Therefore, I would like to make arrangements to return it to you for a [Refund/Exchange]. Please let me know how best to return the item to you.