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The main difference between an SLA and SOW is their purpose. An SLA is focused on defining the level of service that a vendor will provide to a client, while a SOW is focused on defining the specific work that will be performed.
An SOW provides details surrounding a specific aspect of the relationship, like a project or service agreement, whereas an MSA defines the terms and conditions for the entire relationship. If the MSA is the book that governs the business relationship, you could think of an SOW as a chapter within that book.
MSA stands for Master Service Agreement, while SOW stands for Statement of Work. The idea is that you use one master agreement to establish the legal terms between the parties and then one or more statements of work to agree on project-specific services and payment terms.
Sometimes, a contract covers a one-time action between parties, but what happens when the relationships or circumstances are ongoing? When signing parties know they will continue to work together in the future, a Master Service Agreement (MSA) can simplify those future agreements and speed up the negotiation process.
Both MSAs and SOWs are used in service transaction contracts. The major difference between them is that, while an MSA sets the legal framework for the relationship between contracting parties, an SOW deals with specific projects or transactions.
Service agreement ? This is an agreement between a service provider and a customer that specifies the type and amount of service to be provided. A service agreement can also specify how the customer will be invoiced. Service order ? This is a request for a single service visit by one or more technicians.
In certain situations, such as one-off projects or short-term engagements, an SOW may be sufficient on its own to govern the specific transaction. However, having an MSA in place before initiating individual SOWs can significantly streamline the contract negotiation process.
What is an MSA? A master service agreement (MSA) is a contract that establishes the fundamental agreements between two parties. MSAs allow vendors and clients to agree on basic terms at the outset of a business relationship, which can drastically speed up the negotiation process for future projects and contracts.