This form is an Application for Hosting a Service Level Agreement. The licensee agrees to provide the end-user with access to such hardware, software, and network connections that may be required. The document also provides that the licensee is given up to five gig of disk space and the licensee will be responsible for additional disk space. The parties expressly recognize that the Internet contains unedited materials, some of which are unlawful, indecent, or offensive to the licensee, and access to such materials by the licensee is done at the licensee's sole risk.
Virgin Islands Application Hosting Service Level Agreement
Category:
State:
Multi-State
Control #:
US-KWP-0070
Format:
Word;
Rich Text
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How to fill out Application Hosting Service Level Agreement?
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FAQ
What's in an SLA? The SLA should include not only a description of the services to be provided and their expected service levels, but also metrics by which the services are measured, the duties and responsibilities of each party, the remedies or penalties for breach, and a protocol for adding and removing metrics.
Consistent service quality across all service desk platforms for example, over the phone, self-service, or via email. Updating the end user as agreed. Clear, concise, and professional communication. The proactivity of the service being provided.
What are the three types of SLAs? There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.
SLAs features include: Specific details and scope of provided services, including priorities, responsibilities and guarantees. Specific, expected and measurable services at minimum or target levels. Informal or legally binding.
There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.
The main elements of a good SLA.Overall objectives. The SLA should set out the overall objectives for the services to be provided.Description of the Services. The SLA should include a detailed description of the services.Performance Standards.Compensation/Service Credits.Critical Failure.
There are four SLA conditions as mentioned below: Start Condition. Pause Condition. Stop Condition.
Service Level Agreements (SLAs) Some of the key requirements for successful SLAs include: They must be related to a defined 'service' in the service catalogue. Individual metrics without a specified service context are unhelpful. They should relate to defined outcomes and not simply operational metrics.
An internal service level agreement is an agreement between you and an internal customer (such as another organization, site, or department). For example, you are the facilities manager and provide maintenance services for the departments in your company.
The SLA Checklist includes 75 pre-defined criteria, questions to ask and points to consider when preparing Service Level Agreements. It may be amended to your particular circumstances or requirements. The Excel 'Service Level Agreement Checklist' is available for free download (47KB):