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Refund Letter Format: Guidelines and Tips Ask for a refund in a polite and respectful manner. Include the details about the product such as was purchased, when and at what price. Mention why you returned the item. Mention the relevant information of the transactions such as the date and place of delivery.
1 ? Confirm that the customer has paid too much. If a customer contacts you with a problem like this, have a look at the invoice in question and check your bank records. ... 2 ? Match the invoice to the overpayment. ... 3 ? Account for the overpayment. ... 4 ? Create a credit note. ... 5 ? Match the credit note with the refund.
How to Send an Incorrect Payment Letter to Customers (Template Included) Choose a Clear Subject Line. Bring Attention to the Incorrect Payment. Apologize for the Error. Explain How to Correct the Error. Offer Additional Service. Incorrect Payment Templates You Can Use. Conclusion.
Options for handling overpayments are to either refund the amount or establish a credit for it. The receiver cannot keep an overpayment, as it is neither revenue nor income. Account credits caused by customer overpayment are recorded as liabilities or contra-assets on the balance sheet until applied against an invoice.
I acknowledge on [date] I received an over payment in the amount of $____________. I understand that [Company Name] will need to be reimbursed. I have selected the checked option below to repay the company. ? ____ Deduct the overpayment from my salary from next pay period.
I am writing to you because I have been informed that I have been overpaid. I (am/was employed/engaged) by you from (enter date) to the (enter date) as a (enter job title) on a (enter job type - full time, part time or agency/casual) basis. You have stated that I have been overpaid by a total sum of (enter amount).
How to write this credit letter: Carefully explain how much the customer has overpaid. Inform the client how you plan to correct the error. Offer additional service.
I acknowledge on [date] I received an over payment in the amount of $____________. I understand that [Company Name] will need to be reimbursed. I have selected the checked option below to repay the company. ? ____ Deduct the overpayment from my salary from next pay period.