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Exit interviews are seldom mandatory, and a departing employee can opt out if they don't feel comfortable meeting. "It's OK to refuse an exit interview or not to answer questions. If you don't feel comfortable or like you're in a good mental space to answer questions about the company, then don't," Owens said.
Using Exit Interview Data Strategically The key to a strategic approach is to look for opportunities to plug data back into the process as part of a feedback loop. This can come in a variety of options, including recruiting and re-recruiting, as well as talent management practices.
Through exit interviews, Human Resources can lower employee turnover and its associated costs. They can do this by using the feedback gathered in the interview to learn from a leaving employee's experiences.
While managers may want to act on the information gained from an exit interview, it would definitely be best to keep it as confidential as many other HR processes.
Here is an overview of the 7 steps involved in conducting a data analysis with your exit interview data: Define the problem. ... Determine what exit interview data will be collected. ... Collect the exit interview data. ... Clean the exit interview data. ... Analyze the data. ... Share insights with stakeholders. ... Determine actions to be taken.
What should you include in an exit interview form? Questions about the reasons for departure. ... Questions about what they liked about their job. ... Questions about how you can improve your workplace. ... Questions about whether they were happy with their pay.
How to conduct an exit interview Select an interviewer. ... Prepare in advance. ... Ask the employee to complete a written survey. ... Schedule the interview at the right time. ... Listen closely. ... Ask if you can share their responses with management.
Summary Establish exactly what information you want to get from the data. To calculate the overall number of leavers use the wastage index. Assess the resignation rate to determine what proportion of leavers are going voluntarily. Focus on the stability rate to identify turnover hot spots.