Virginia Emergency Backup Service Agreement

State:
Multi-State
Control #:
US-CP1017-AM
Format:
Word; 
Rich Text
Instant download

Description

This sample form, a detailed Emergency Backup Service Agreement document, is for use in the computer, internet and/or software industries. Adapt to fit your circumstances. Available in Word format.
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FAQ

Your SLA will need to define and outline the service clearly. Be sure to cover these points: List of stakeholders and points of contact, along with their roles. Service scope, including specific services provided, as well as services excluded.

To write an SLA, you should: Define the scope of service. ... Specify the responsibilities of both parties. ... Set performance metrics. ... Define the reporting requirements. ... Establish the escalation process. ... Specify penalties and incentives. ... Put it all together.

In other words, the key criteria for any information to be contained within a Service Level Agreement (SLA) are that it must be measurable, with all language used is clear and concise in order to aid understanding.

The SLA should include not only a description of the services to be provided and their expected service levels, but also metrics by which the services are measured, the duties and responsibilities of each party, the remedies or penalties for breach, and a protocol for adding and removing metrics.

SLA stands for service level agreement, and it defines the level of service that you provide to your stakeholders and users in terms of backup and recovery. It specifies the frequency, scope, duration, and quality of your backup and recovery processes, as well as the roles and responsibilities of both parties.

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Virginia Emergency Backup Service Agreement