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Please call the Consumer Protection Hotline at (800) 552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia.
You may also file a complaint via the FDIC's FDIC Information and Support Center. State your inquiry or complaint, making certain to include the name and street address of the bank. Provide a brief description of your complaint. Enclose copies of related documentation.
Complaints can be submitted to the Enforcement Division verbally or in writing and may be submitted anonymously. Go to the Complaint page to see detailed information about the Complaint Process. For any questions contact the Enforcement Division at (804) 367-4691 or toll free at 1-800-533-1560 (VA Only).
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
Use our online complaint form. It is the quickest way to get your complaint filed and processed. If you cannot file online, download and complete our printable complaint form to ensure prompt processing. Type if possible or submit a legible hand-written copy.
File A Complaint Toll-free number: 1-877-310-6560. Life and Health Consumer Services: 804-371-9691. AskAQuestion@scc.virginia.gov. Property and Casualty Consumers Services: 804-371-9185. AskAQuestionPC@scc.virginia.gov.
Department of Labor and Industry Emailwebmaster@doli.virginia.gov. Phone(804) 371-2327. Mailing Address Department of Labor and Industry. Main Street Center. 600 East Main Street, Suite 207. Richmond, VA 23219.
FILING OF COMPLAINTS If you have a complaint involving an entity or individual who is, or may be subject to regulation or supervision by the State Corporation Commission, please submit the Complaint Form - PDF by mail, fax or email. Email: BFIQuestions@scc.virginia.gov.