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Department of Professional and Occupational Regulation Compliance and Investigations Division Complaint Analysis & Resolution 9960 Mayland Drive, Suite 400 Richmond, Virginia 23233-1485 Email complaintanalysis@dpor.virginia.gov Fax (866) 282-3932 Office Hours a.m. - p.m.
New York state law requires a contractor to provide a written contract for home improvement work. The contract should include a timeline for work to be completed, a payment schedule and as many specifics as possible about the project, such as types or brands of materials.
If you have questions regarding your individual legal rights or responsibilities, contact a private attorney. If you cannot complete the form online or need additional assistance with where to direct your complaint, please call our OAG Help Line at 1-800-771-7755.
Call 311 or 212-NEW-YORK (212-639-9675) for assistance. To file a consumer complaint about a home improvement contractor working on residential property, use the Home Improvement Contractor Complaint page.
You can also contact the government if you have a dispute with your contractor. You can call the NYS Attorney General's Office or the NYC Department of Consumer Affairs. The Better Business Bureau is another resource for resolving disputes. Changes may occur in this area of law.
Better Business Bureau: 212-533-6200 in the New York City area, or 1-800-828-5000 elsewhere in the state.