Subject: Follow-up on Duplicate Order — Urgent Attention Required Dear [Customer Name], I hope this letter finds you well. We are writing to address an issue that has come to our attention regarding your recent order placed with us. It appears that your order, specifically Order No. [XX-XXX], has been duplicated in our system, leading to multiple identical shipments being prepared for delivery. We would like to sincerely apologize for any inconvenience this may have caused you. It is our utmost priority to rectify this situation promptly and ensure that you receive the exceptional service that we strive to provide. Upon discovering this error, our customer support team has already taken immediate action to cancel the duplicate orders and halt any further processing. We understand the importance of resolving this matter as quickly as possible, and we are working diligently to address it. At this time, we kindly request your assistance in the following: 1. Please check any packages you have received from us and ensure you only keep the items from one shipment. The remaining shipments can be returned to us using the prepaid return label enclosed with this letter. 2. If you have yet to receive any packages related to this order, please await further communication from our team before accepting any deliveries. 3. Kindly inform us if you have incurred any additional costs, such as return shipping fees or other inconveniences related to this duplicate order. We will take full responsibility and make suitable arrangements to reimburse you. To streamline the resolution process, we have assigned a dedicated support representative to handle your case. Should you have any concerns or require personalized assistance, please do not hesitate to reach out to [Contact Name] directly at [Contact Number] or [Contact Email]. Again, we sincerely apologize for any confusion or inconvenience caused. At [Company Name], we highly value your satisfaction, and we are committed to making this right for you. We genuinely appreciate your cooperation and patience during this time. Thank you for choosing us as your trusted business partner. Best regards, [Your Name] [Your Position] [Company Name] [Company Address] [Phone Number] [Email Address] Additional Utah Sample Letters for Follow-up on Duplicate Order (if applicable): — Utah Sample Letter for Follow-up on Duplicate Order with Incorrect Billing — Utah Sample Letter for Follow-up on Duplicate Order with Delayed Delivery — Utah Sample Letter for Follow-up on Duplicate Order with Item Discrepancies.