Maintenance Agreement for Software

 Maintenance Agreement for Software
The Forms Professionals Trust! ™
Control #:
Instant Download
Available formats: Word | Rich Text

Free Preview


A Software Support Agreement explicitly defines services to be provided, methodologies for prioritizing service requests, the scope and conditions of each service, support mechanisms and problem resolution paths, roles and responsibilities, and performance objectives. Such an agreement can serve as a:

1. Communication Tool. The very process of establishing a Support Agreement provides a tool to improve communications. The ongoing processes of monitoring, communicating and refining service levels foster necessary communication among our service providers and consumers.

2. A Conflict Prevention Tool. A Support Agreement helps set expectations. It provides a shared understanding of needs and priorities, it facilitates more easily resolved conflicts and disputes, and it is the impetus for clarifying roles.

3. An Objective Basis for Measuring Service Effectiveness. A Support Agreement establishes evaluation criteria, and ensures everyone is using the same criteria to evaluate service quality. It also provides for a process through which service quality can be evaluated and improvements can be identified and implemented in a continuous cycle.

All forms provided by US Legal Forms, the nations leading legal forms publisher. When you need a legal form, don't accept anything less than the USlegal™ brand. "The Forms Professionals Trust ™

Gold Award 2006-2018

BEST Legal Forms Company

11 Year Winner in all Categories:
Forms, Features, Customer Service
and Ease of Use.

100% Satisfaction Guarantee

100% Satisfaction Guarantee

"I ordered some Real Estate forms online and as a result of my error, I placed the order twice. This morning I called Customer Service and Vern immediately credited back my Visa the extra amount. No problems, no lectures, no hassle."