Sample Letter for Customer Follow-up - Hotel Service
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How to fill out Sample Letter For Customer Follow-up - Hotel Service?
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Dear Name of Receiver: I would like to express my thanks and appreciation for the service and care I received at Name of Hotel from DATE to DATE. I took my wife on our first vacation in 10 years, and I wanted it to be perfect. Your staff did not disappoint me.
Company Letterhead. An example of basic company letterhead. Date and Recipient's Address. Greeting. Welcome Message. Introduction to the Company. Contact Information. Reassurance. Closing.
We will definitely recommend your hotel to our friends, colleagues and family, and I'm sure we'll be back. We have already decided to return to your hotel for our next vacation. I hope to get the same quality of service when we return. Thank you very much again for such outstanding service and see you soon.
Dear Taylor, I want you to know how much I appreciate the excellent service you provided on Monday when I took one of my best clients to lunch. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected.
Clear. Use simple, plain English. No jargon. Credible. Make sure there are no typos and all the provided information is correct. Answered. Answer all the questions that have been asked (and any that may come after). Tone. Using the right tone, that fits the reader (or customer) and the reason you're contacting them.
Smile in person. The number one thing you can do to make clients feel welcome is smile. Smile on the phone. Office appearance. Greet your clients. Take a genuine interest in your clients. Eliminate distractions. Give your employees a break(room). Create an electronic welcome.
The service at the Hotel Monteleone was exceptional. Everyone loved the hotel and the food. The hotel staff was beyond exceptional. I am so appreciative that there exists a place that still values customer service throughout the hotel. Thank you again for everything. Top notch facility, staff, service and value.
Mention the reason why you are complimenting this person. Be polite and maintain a friendly tone throughout the letter. Make sure that the words in the letter make the other person feel special and appreciated. End the letter by praising this person again for his/her contributions.
Use proper formatting and structure. Add contact information and the date. Include a salutation. Express appreciation. Express your enthusiasm. Complimentary close and name.
