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Who can I call if I have other questions? Call 800-942-3678 and press ?0? to speak with a customer service representative.
To find out how much is in your account, you can: Check your balance on the Your Texas Benefits mobile app, YourTexasBenefits.com , or by calling the Lone Star Helpdesk at 800-777-7328.
Get benefits the same day they apply, if possible, but no later than the next business day.
When a notice is posted to your account, we will let you know by sending a text message or an email, depending on what you picked. To view the notices, log in to YourTexasBenefits.com and go to "Letters and Forms." Not all notices will be on YourTexasBenefits.com. You may still get some in the mail.
A person can prove residency by providing document(s) that indicate a Texas address. For example, sources of evidence could be from the following: Property, income or other tax forms or receipts. Utility bills, leases or rent payment records.
Get help over the phone by calling 2-1-1 or 1-877-541-7905. After you pick a language, press 2. Get help in person by clicking the link 'Find an office' at the bottom of any page.
Medical Expenses - Medical bills, receipts or statements from the provider. Insurance Policies - Copies of life and burial policies; statements from the insurance provider showing the current value. Rent/Mortgage - Copies of checks or check stubs, statement from mortgage lender or landlord.