Tennessee Software Maintenance and Support Agreement

State:
Multi-State
Control #:
US-13001BG
Format:
Word; 
Rich Text
Instant download

Description

This form is a detailed Software and Equipment Maintenance Services Agreement for use in the computer, internet and/or software industries.

The Tennessee Software Maintenance and Support Agreement is a legally binding contract that outlines the terms and conditions for providing ongoing maintenance and support services for software systems within the state of Tennessee. This agreement is crucial for ensuring the smooth operation and functionality of software programs and applications utilized by various government agencies, departments, and organizations. Keywords: Tennessee, software maintenance and support agreement, ongoing maintenance, support services, software systems, government agencies, departments, organizations, smooth operation, functionality, software programs, applications. There are different types of Tennessee Software Maintenance and Support Agreements, which include: 1. Standard Maintenance and Support Agreement: This type of agreement covers the basic maintenance and support services required for software systems. It includes regular updates, bug fixing, troubleshooting, and general technical assistance. 2. Extended Maintenance and Support Agreement: This agreement offers additional services beyond the scope of the standard agreement. It may include extended hours of technical support, advanced troubleshooting, customizations, enhanced security measures, and priority response times. 3. Enterprise Software Maintenance and Support Agreement: This type of agreement is specifically tailored for large-scale software systems implemented across multiple departments or agencies. It involves comprehensive maintenance, support, and coordination efforts to ensure seamless integration and functionality. 4. Customized Maintenance and Support Agreement: In certain cases, organizations may require specialized maintenance and support services. These agreements are custom-designed to meet specific software requirements and may include unique terms, conditions, and service levels. 5. Annual Maintenance and Support Agreement: This agreement is typically valid for a fixed term of one year. It encompasses all necessary maintenance and support services required during that period and is renewable upon mutual agreement. 6. Pay-Per-Incident Maintenance and Support Agreement: In this type of agreement, support services are provided on a per-incident basis. Organizations pay a predetermined fee for each support request or issue resolution, making it a suitable option for organizations with occasional or infrequent support needs. By entering into a Tennessee Software Maintenance and Support Agreement, organizations can ensure that their software systems remain up-to-date, secure, and optimized for efficient operation. These agreements foster a strong partnership between software providers and state entities, promoting better service delivery and minimizing downtime.

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How to fill out Software Maintenance And Support Agreement?

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FAQ

The majority of states which have addressed the issue and have concluded that software (at least unbundled software) is not tangible personal property for ad valorem tax purposes and therefore is generally not taxable.

The Taxpayer's maintenance and monitoring services performed with respect to its customers' tangible personal property are properly considered repair services that are subject to the Tennessee sales tax under TENN.

Service fees for the installation of software are subject to sales tax. Moreover, charges for software maintenance services including delivery of updates for prewritten software are generally taxable. However, maintenance contracts that only provide support services for canned software are not taxable.

Some services related to computer software are considered taxable services under Tenn. Code Ann. Section 67-6- 102(23)(F). These services include repair, maintenance and installation, as well as charges for warranty or service contracts which warrant the repair or maintenance of software.

Services such as grass cutting, trimming, bush trimming, leaf raking, and similar activities are all services performed on real property. Charges for such services are not subject to sales tax.

The new law says that the warranty or service contract is taxable if it is sold as part of or in connection with a sale of tangible personal property that is subject to Tennessee sales tax.

Some services related to computer software are considered taxable services under Tenn. Code Ann. Section 67-6- 102(23)(F). These services include repair, maintenance and installation, as well as charges for warranty or service contracts which warrant the repair or maintenance of software.

AMC is a maintenance contract or an insurance policy for your technological advancement. It is a software update service for which your company has to pay annually, to the software provider.

Sales of are subject to sales tax in Tennessee. Sales of parts purchased for use in performing service under optional maintenance contracts are exempt from the sales tax in Tennessee.

More info

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Tennessee Software Maintenance and Support Agreement