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Contact your state attorney general or consumer protection office. These government agencies may mediate complaints, conduct investigations, and prosecute those who break consumer protection laws. Contact a national consumer organization.
Short Answer: Yes, if the business has responded to BBB complaints in the past, it is worth filing a complaint with the BBB since it is free and relatively quick. But note, the BBB cannot force the business to come to an agreement with you since the BBB is not a government agency.
The regulator had accused the Citizens Financial Group Inc (CFG. N) unit of violating the federal Truth in Lending Act by making customers "jump through unnecessary and burdensome hoops" to resolve billing errors and claims of unauthorized card use.
File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC.
Complain to Nonprofits or Government Agencies The Better Business Bureau. You can register your complaint with the BBB. ... The Federal Trade Commission. If you file a complaint, the FTC will investigate it, and it may be able to resolve the issue to your satisfaction. ... Consumer Financial Protection Bureau.
Put it in writing It is helpful to put your complaint in writing if you can. If this isn't something you feel comfortable doing, you could ask a friend, carer, family member or an organisation like Citizens Advice to help you. Make sure to write 'complaint' at the top of your letter or email, so there can be no doubt.