[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Subject: Request for Replacement of Damaged Merchandise Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to bring to your attention an unfortunate incident regarding a recent purchase from your esteemed company. I am a loyal customer of [Company Name] and have always been impressed with the quality and reliability of your products. On [Date of Purchase], I received the delivery of an order I placed with your company. Unfortunately, upon inspecting the package, I discovered that the [Product Name] I had ordered was severely damaged. The outer packaging was visibly torn, and upon opening it, I found the [Product Name] in a damaged and non-functional state. This incident has been disheartening for me, as I have always trusted [Company Name] to deliver products in excellent condition. I understand that occasionally such mishaps occur during the shipping process, but I am confident that your company will rectify this situation promptly. I kindly request your assistance in resolving this matter by providing a replacement for the damaged merchandise. As a valued customer, I believe it is reasonable to expect a swift resolution to this issue. I have enclosed a copy of the original purchase receipt and photographs of the damaged [Product Name] for your reference. Additionally, I would appreciate your guidance on the return process for the damaged merchandise. Kindly inform me if I should dispose of it or return it to your company. Upon receiving your instructions, I will take the necessary steps to ensure the damaged item is returned promptly. It is my hope that you will handle this matter with utmost diligence and professionalism in order to restore my faith in the quality of your products and service. I eagerly anticipate your prompt response and the replacement of the damaged [Product Name]. Thank you for your attention to this matter. Should you require any further information or documentation, please do not hesitate to contact me at [Phone Number] or via email at [Email Address]. Yours sincerely, [Your Name]