Pennsylvania Credit Card Holder's Inquiry Concerning Billing Error
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How to fill out Credit Card Holder's Inquiry Concerning Billing Error?
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FAQ
Generally, the bank must mail or deliver written acknowledgement to you within 30 days of receiving your written billing error notice. If the bank determines that a billing error has occurred, it shall resolve it within two complete billing cycles?but no later than 90 days after receiving a billing error notice.
A creditor must conduct a reasonable investigation before it determines that no billing error occurred or that a different billing error occurred from that asserted. In conducting its investigation of an allegation of a billing error, the creditor may reasonably request the consumer's cooperation.
In the case of a billing error where the obligor alleges that the creditor's billing statement reflects goods not delivered to the obligor or his designee in ance with the agreement made at the time of the transaction, a creditor may not construe such amount to be correctly shown unless he determines that such ...
Step-by-step instructions Try to resolve the error with the merchant. Collect and prepare all of your documentation in order to prove the error. If the merchant does not want to resolve the dispute, contact your credit card company. ... Follow up with a letter. ... Confirm the address for billing disputes.
Disputing billing errors You must mail a letter to the creditor's address for ?billing inquiries,? not payments, and include your name, address, account number, a description of the billing error, and copies of receipts or other supporting documents.
There are certain types of credit card purchase situations in which you can dispute a billing error. For instance: You don't recognize a charge on your credit card bill and suspect that you did not authorize it. You see a charge for an incorrect amount. A charge for a purchase that was not delivered, or that you ...
I am writing to dispute a charge of [$______] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, the items weren't delivered, I was overcharged, I returned the items, I did not buy the items, etc.].
Try to resolve the error with the merchant. Collect and prepare all of your documentation in order to prove the error. If the merchant does not want to resolve the dispute, contact your credit card company. It is very important to do this within 60 days of receiving your credit card statement.
