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Consumers have the right to an estimate for repairs and services of $25 or more. Sellers must provide consumers notice of their right to an estimate. If the cost will be 10 percent or more of the estimate, sellers must get the consumer's permission before beginning the additional work.
The Ohio Attorney General's Office provides a free, informal dispute resolution process to resolve disputes between consumers and businesses. Complaint specialists work with the parties in an attempt to obtain an agreed-upon resolution.
Call (800)282-0515 to file your complaint.
Consider writing a letter that explains your concerns and how the business could resolve the problem within a reasonable timeframe. If that fails, consider filing a complaint with the Ohio Attorney General's Office. Complaints can be filed online or by calling 800-282-0515.
Repairs and services - Ohio law gives consumers the right to a verbal or written estimate for motor vehicle repairs costing more than $50. Suppliers also are required to obtain the consumer's authorization for additional repairs or services that will cost more than 10 percent of the estimate.