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7 Key Steps to Plan and Implement an Effective Corrective Action SystemStep 1: Understand System Requirements (Plan)Step 2: Plan the Process (Plan)Step 3: Develop and Document (Do)Step 4: Conduct Training (Do)Step 5: Implement (Do)Step 6: Test the System (Check)Step 7: Adjust and Improve (Act)
Document all parts of the planning. Throughout the corrective action plan process, document important information so you have a record to reflect upon. Create SMART goals. When setting goals to reach a resolution, be sure they're SMART: specific, measurable, attainable, relevant and time-based.
A corrective action is realizing and defining a problem, containing the problem, determining its cause and taking appropriate action to prevent it happening again.
When handling corrective actions, be honest, specific, and straightforward about your concerns and how you expect the employee to improve. Stick to the facts and cite specific examples of performance discrepancies or work rule/policy violations. This ensures the employee knows exactly what needs improvement.
Each of the first three progressive steps is active for three years, meaning the employee would advance to the next step in the process if further problems arise within three years after the prior step. After three years, the employee can request the removal of the disciplinary record from their personnel file.
The best way to check for effectiveness is to review the implementation of each corrective action after a specified period. Sufficient time must be given and verification must occur prior to closing the corrective action.
To be effective, corrective action must be a system-wide effort. It's not simply an exercise in completing a form. It involves the collection of data and information necessary to eliminate nonconformities and to prevent recurrence of the nonconformities.
What are the steps in the Corrective Action Process?Define the problem. Describe the problem.Define the scope.Containment Actions.Identify the Root Cause.Plan a Corrective Action.Implement the Corrective Action.Follow up to make sure the Plan worked.
Corrective Action Examples In the context of human resources, corrective actions focus on discipline. For instance, an employee who harassed a coworker may face warnings, suspension or termination. These actions aim to eliminate the cause of the harassment by reprimanding the harasser.
Explain clearly why the behavior or performance is a concern, including how it is impacting operations and other employees. Use direct and descriptive examples. Explain clearly the expected performance or behavior. Describe what will happen next if the performance is not corrected.