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How to create an operations manual: a step-by-step guide Create an outline for your manual. ... Add important information about your company. ... Map out your company hierarchy. ... Set out job descriptions and contact details for each role. ... Describe every business process. ... List your company policies.
An operations manual instructs employees on how to perform their tasks productively and safely. It is not the same as a training manual. While training manuals are used to train new staff during the onboarding process, operating manuals are accessible to all employees at any time.
The operations manual helps the members of the organisation to reliably and efficiently carry out their tasks with consistent results. A good manual will reduce human error and inform everyone precisely what they need to do, who they are responsible to and who they are responsible for.
Below are the standard sections that must be included in an operations manual: Work Policies. Don't confuse work policies with employee policies that are related to leaves, appraisals, promotions, etc. ... Business Processes. ... Hierarchy, Roles, and Responsibilities. ... Emergency Response Process. ... Contact Information.
Company organization chart (from CEO to support staff) Job descriptions, including responsibilities and expectations. Safety instructions should cover everything from equipment handling to breakroom appliances. Emergency procedures covering natural disasters, fire, flood, and workplace violence should be included.
Typical sections include: Organisational hierarchy. Job descriptions. Contact details. Documented processes and systems. Occupational health and safety instructions. Emergency procedures. Company History. Products & Services.
A standard operating procedure manual is a handbook that lists all the written instructions for an organization's essential tasks. An SOP manual houses all an organization's individual SOPs in one place. The manual provides a comprehensive guide for overall operations.
The manual is a book or packet of printed documents that contain standard operating procedures, a description of the organization's hierarchy, important staff contact information, and emergency protocols.