Dear [Customer's Name], We hope this letter finds you well. We are writing to inform you about the cancellation of the contract between our business, [Your Business Name], and you, our esteemed customer. We regret any inconvenience this may cause and would like to provide you with a detailed explanation. Firstly, we would like to express our sincere gratitude for choosing our services and the trust you have placed in us. Our goal has always been to provide top-notch products and exceptional customer service. However, due to unforeseen circumstances, we find it necessary to terminate our existing contract, effective [Date of Termination]. [Explain the reason for cancellation briefly, if applicable. For example, if you are canceling due to non-payment, product unavailability, or business restructuring, mention it here briefly.] We understand that this cancellation may raise concerns and questions, so we would like to outline the next steps and assist you in any way possible: 1. Refund Process: In the event that you have made a payment towards the canceled contract, we assure you that a refund will be initiated promptly. Our finance department will contact you shortly to finalize the refund process, ensuring it is a seamless and hassle-free experience for you. 2. Alternative Solutions: Although we are terminating the current contract, we still value your business and would like to explore alternative solutions to meet your needs. Our team will be happy to discuss any custom requirements or suggest suitable alternatives that align with your preferences. 3. Transition Support: We understand the inconvenience caused by contract cancellations. To facilitate a smooth transition, our customer support team will be available to provide any necessary information, documentation, or assistance you may require during this phase. You can reach out to them at [Customer Support Contact Information]. 4. Feedback and Suggestions: Your opinion matters to us. We would greatly appreciate any feedback or suggestions you may have regarding our products, services, or reasons leading to the cancellation. Your valuable insights will help us improve and ensure a better customer experience moving forward. Once again, we sincerely apologize for any inconvenience caused by this cancellation. We remain committed to delivering outstanding service to our customers, and we hope to continue serving you in the future under different circumstances. Please feel free to contact us if you require any further information or clarification regarding this matter. We value your partnership, and we thank you for your understanding. Warm regards, [Your Name] [Your Title/Position] [Your Business Name] [Contact Information] Keywords: New York, sample letter, cancellation of contract, business to customer, termination, refund, alternative solutions, transition support, feedback, suggestions.