Nevada Network Management Systems Agreement

State:
Multi-State
Control #:
US-CP1026-AM
Format:
Word; 
Rich Text
Instant download

Description

This sample form, a detailed Network Management Systems Agreement document, is for use in the computer, internet and/or software industries. Adapt to fit your circumstances. Available in Word format.
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FAQ

An internet SLA, also known as an internet service level agreement, is a contract between an internet or tech company and a customer that establishes the terms and conditions of internet or application services provided.

What are the three types of SLAs? There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.

A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. A service-level commitment (SLC) is a broader and more generalized form of an SLA.

To write an SLA, you should: Define the scope of service. ... Specify the responsibilities of both parties. ... Set performance metrics. ... Define the reporting requirements. ... Establish the escalation process. ... Specify penalties and incentives. ... Put it all together.

The service-level agreement guarantees service credits if specific uptime percentages are not met. For example, customers can receive a service credit worth 5% of their monthly fees if their covered Adobe service has an uptime of less than 99.9% but more than 99.5%.

How to write a service level agreement in 5 steps Define the service. Your SLA will need to define and outline the service clearly. ... Verify service levels. ... Determine performance metrics. ... Prepare the service level agreement document. ... Review the SLA with all stakeholders.

Steps in Developing An SLA Define the service you want to outsource. Determine what you can measure. Describe your business need and metrics. Obtain your baselines/set service targets. Decide on how you will monitor and review performance. Determine your reporting procedures. Identify the project's business owner/manager.

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Nevada Network Management Systems Agreement