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A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
However, it is important to ensure that the price charged covers the cost of labor, as well as provides a reasonable profit margin. The cost of equipment required for maintenance should also be considered when pricing a maintenance contract. This includes tools, spare parts, and other materials.
The contract should clarify the type of maintenance you need, whether it's on-demand, preventive, or condition based, for example. For the scope of the work, expect to see a clear outline of the services the provider is going to perform, making sure to describe the jobs explicitly to avoid any ambiguity in the future.
How to Create a Planned Maintenance Contract Full name and details of service provider and client. The type of maintenance. A disclosed scope of work. A service schedule. Payment terms. Warranties and guarantees. Information regarding legal disputes. Details on contract termination.
A maintenance agreement (contract), sometimes called a service agreement (contract), is an agreement which requires specific performance of repairing, cleaning, altering, or improving tangible personal property on a regular or irregular basis to ensure the product's continued satisfactory operation.
Service contracts may include towing, rental and emergency road service? Under a maintenance agreement, the maker of the agreement is obligated to perform regularly scheduled maintenance of property, such as regularly scheduled oil changes for an automobile.
Common parts of a maintenance contract span across all needs. A maintenance contract agreement sets the expectations, timeline, requirements, price, and what is not included in the contract. The two invested parties usually negotiate the annual maintenance contract rules.