Subject: Follow-up on Duplicate Order — Urgent Resolution Needed! Dear [Customer's Name], We hope this letter finds you well. We regret to inform you that we have discovered a duplication in your recent order placed with our esteemed company, [Company Name]. We understand the inconvenience this may have caused you, and we assure you that we are taking immediate steps to rectify this error. Our diligent team has identified the duplicate order reference as [Order Number] with the date [Order Date]. Rest assured, we are working diligently to resolve this issue promptly, ensuring that you receive the intended delivery without any further delays or complications. To address this matter accurately and efficiently, we kindly request your cooperation in providing us with the following details: 1. Confirmation of Duplicate Order: Please notify us if you have received two identical packages or if there are any differences between the deliveries you have received. 2. Review of Duplicate Items: If applicable, please verify if any products are missing from the duplicate order or if there are any discrepancies between the two identical packages received. 3. Desired Resolution: If the order contained incorrect quantities, wrong items, or any other significant issue, please inform us of your preferred solution. Options include a full refund, delivery of missing items, or an exchange of incorrect products. To facilitate the resolution process, we have attached a prepaid return label to this correspondence. Kindly affix it to the unopened duplicate package and return it to our warehouse within seven (7) business days at the address mentioned below: [Company Name] [Return Address] Upon receipt of the duplicate package, we will conduct a thorough investigation to acknowledge any discrepancies and ensure that appropriate measures are taken to enhance the accuracy of our order processing system. We deeply apologize for any inconvenience caused due to this unfortunate event and assure you that we will take the necessary steps to prevent similar situations from occurring in the future. If you have any further queries or concerns regarding this incident, please do not hesitate to contact our dedicated customer service team at [Customer Service Number] or by email at [Customer Service Email]. Our team is available [Working Hours] to assist you promptly. Thank you for your understanding and cooperation in resolving this matter. We value your continued support as a valued customer and aim to rectify this situation as soon as possible. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]