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A maintenance agreement outlines the steps one party will undertake to insure the upkeep, repair, serviceability of another party's property. Maintenance contracts are commonly used by companies that take care of vehicle fleets, industrial equipment, office and apartment buildings, computer networks, etc.
A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
What are the 4 types of software maintenance? Corrective Software Maintenance. Corrective software maintenance is the typical, classic form of maintenance (for software and anything else for that matter). ... Preventative Software Maintenance. ... Perfective Software Maintenance. ... Adaptive Software Maintenance.
New features, products and functions are launched every day and new cyber threats to IT systems occur daily. That is why software systems requires on-going technical support. A software maintenance agreement is an agreement signed between the software vendor and the software user to provide technical support.
An agreement drafted from the supplier's point of view, in which the supplier agrees to provide support and maintenance for certain hardware supplied by the supplier.
Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes.
Why would a software require annual maintenance contract renewed? The purpose is to preserve the value of the software over time. The value can be enhanced by meeting additional requirements, becoming easier to use, increasing efficiency, and employing and staying up-to-date with newer technology.
A maintenance agreement (contract), sometimes called a service agreement (contract), is an agreement which requires specific performance of repairing, cleaning, altering, or improving tangible personal property on a regular or irregular basis to ensure the product's continued satisfactory operation.