[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Apology for Over Shipment Dear [Recipient's Name], I hope this letter finds you in good health and spirits. I am writing on behalf of [Your Company's Name] to apologize sincerely for the mishap that occurred regarding your recent shipment from our facility. We understand that you were expecting [number of items] of [product name] to be delivered to your address, instead, you received [number of items] more than the desired quantity. This error is entirely our fault, and we deeply regret any inconvenience it has caused. To rectify the situation, we have already implemented measures to prevent such errors in the future, and we are taking immediate steps to correct the over shipment. Our team will promptly arrange for the retrieval of the excess items on [date], at a time most convenient for you. Our aim is to ensure that the return process is as smooth as possible, and we assure you that there will be no additional cost on your side. We understand that this error has caused an inconvenience to you, and we sincerely apologize for any confusion, hassle, or extra efforts this may have caused. We value you as a customer and highly appreciate your business relationship with us. Rest assured, we are dedicating ourselves to making things right. We have taken this matter seriously and are conducting an internal investigation to identify the root cause of such an error, so we can prevent its recurrence. Additionally, we will be strengthening our quality control measures to ensure that each future shipment is error-free. On behalf of our entire team, I extend our sincerest apologies for this oversight. If you require any assistance or have any specific concerns regarding the return process or any other related matter, please do not hesitate to reach out to our customer support team at [customer support number] or email us at [customer support email]. Once again, we deeply apologize for any inconvenience we have caused and appreciate your understanding and cooperation in resolving this matter. We value your business and look forward to serving you again in the future, aiming for the highest level of customer satisfaction. Thank you for your patience, and we sincerely apologize for any inconveniences caused. Yours faithfully, [Your Name] [Your Company's Name] [Your Position/Designation]
North Dakota Sample Letter for Apology for Over Shipment
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If you need to respond to a customer about a late carrier delivery, empathy goes a long way. Consider the following example: Dear X, please accept our apologies for this delay with your delivery. We are currently investigating the situation and will get back to you as soon as we get more information.
Anatomy of a shipping delay emailBe upfront about the delay (subject line)Express gratitude (preview text/intro)Explain what the problem is (intro)Set expectations around the impact (body)Apologize for the inconvenience (body)Offer reassurance (body)Optional: Provide value with a resource or special offer (CTA)
Anatomy of a shipping delay emailBe upfront about the delay (subject line)Express gratitude (preview text/intro)Explain what the problem is (intro)Set expectations around the impact (body)Apologize for the inconvenience (body)Offer reassurance (body)Optional: Provide value with a resource or special offer (CTA)
Respected Sir/Madam, With due respect, with reference to your complaint letter on date (Date) regarding delay in delivery of order ID (Mention order ID). I am writing this letter on behalf of (Company Name), that we are extremely sorry for the inconvenience caused to you.
Begin with a straightforward apology that refers to the problem. Briefly explain, without excuse, what happened. Explain what you have done (or will do) to fix the situation. Express your concern and end on a positive note.
We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.
We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.
Respected Sir/Madam, With due respect, with reference to your complaint letter on date (Date) regarding delay in delivery of order ID (Mention order ID). I am writing this letter on behalf of (Company Name), that we are extremely sorry for the inconvenience caused to you.
Body: Hi first name, Unfortunately, your package has been delayed due to insert reason. We sincerely apologize for any inconvenience this may have caused you. Stay tuned for updates on your order tracking page Link to order tracking page and call/text our customer service team if you have any questions.
We sincerely apologize to you for the delay in delivery of the products you ordered with us. Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.
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The company has a dedicated lead generation, management and sales operation for our global supply chain which is working hand-in-hand with our international partner in order to provide our customers with a better customer experience. Since our global supply chain operations start from our warehouse directly (within Europe, United States, and Asia), this enables us to deliver our products to our warehouse within 48 hours, and it also means a faster shipping time.
