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At the latest, you must notify your bank within 60 days after your bank or credit union sends your statement showing the unauthorized transaction. If you wait longer, you could have to pay the full amount of any transactions that occurred after the 60-day period and before you notify your bank.
Yes. Your bank may hold the funds ing to its funds availability policy. Or it may have placed an exception hold on the deposit.
If you need further assistance, please contact the NC Commissioner of Banks Information Line at (919) 733-3016.
File banking and credit complaints with the Consumer Financial Protection Bureau. If contacting your bank directly does not help, visit the Consumer Financial Protection Bureau (CFPB) complaint page to: See which specific banking and credit services and products you can complain about through the CFPB.
You can submit your complaint or inquiry online at the FDIC Information and Support Center at . Alternatively, you can submit a complaint via mail to the Consumer Response Unit at 1100 Walnut Street, Box#11, Kansas City, MO 64106.
Where can I complain if I have a problem with my Bank? You can raise your grievance on the Digital Complaint Management System (CMS) Portal: .
Refer to your deposit account agreement for the bank's funds availability policy. If your bank is a national bank or federal savings association, and you believe it is holding your funds longer than allowed, file a written complaint with the Office of the Comptroller of the Currency's (OCC) Customer Assistance Group.
File a complaint with the Consumer Financial Protection Bureau (CFPB). If the bank won't refund your money, the CFPB will investigate. The CFPB will follow up, and most companies respond within 15 days.