[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Title] [Repair Shop's Name] [Address] [City, State, ZIP Code] Subject: Formal Complaint of Improper Vehicle Repair Services Dear [Recipient's Name], I hope this letter finds you well. I am writing to express my dissatisfaction with the recent repair services provided to my vehicle at [Repair Shop's Name] located in [City, State]. The purpose of this correspondence is to formally lodge a complaint and request appropriate action to rectify the situation. I brought my [make, model, year] vehicle, VIN number [enter vehicle identification number], to your establishment on [date] to address specific issues, namely [describe specific repairs requested and problems encountered]. I entrusted your establishment due to its reputation and expertise in the industry, expecting a fitting resolution to my vehicle's problems. Upon receiving my vehicle back, I noticed several glaring discrepancies that I find completely unacceptable. Firstly, the repair work carried out was substandard and failed to resolve the previously mentioned issues. Additionally, the quality of craftsmanship observed was not in line with the prevailing standards of the automobile service industry. I am disappointed to say that my vehicle's condition has worsened, necessitating further repairs. Moreover, I discovered instances of evident negligence and carelessness during the repair process. The following are a few of the specific concerns I noticed: 1. Improper installation of parts/components [e.g., loose belts, incorrectly aligned brakes, mismatched paintwork, etc.] 2. Unresolved issues that were specifically highlighted during assessment and verbally agreed upon before commencing repairs 3. Damage caused to previously unmarked areas of the vehicle [e.g., dented panels, scratched paintwork, broken interior components, etc.] 4. Failure to observe requested timelines, resulting in unnecessary inconvenience and delay 5. Inadequate communication and lack of responsiveness to my concerns and queries during the repair process 6. Suspension of warranties and post-repair support, thereby failing to honor the terms and conditions as agreed upon engaging your services I believe it is essential to seek immediate redress for these grievances to maintain the integrity of both your establishment's reputation and the automotive industry at large. As a consumer, I have the right to receive proper and satisfactory services for the fees rendered. Accordingly, I kindly request the following actions to be taken: 1. A comprehensive inspection and rectification of all unsatisfactory repair work, as well as resolving any damage or issues caused during the repair process at [Repair Shop's Name]'s expense. 2. Reimbursement for any expenses incurred as a direct result of the substandard repair services, including necessary alternative transportation, rental vehicle fees, and out-of-pocket costs for additional repairs. 3. Timely completion of all necessary repairs to restore my vehicle to its pre-repair condition, meeting industry standards of quality. 4. A written apology acknowledging the inconvenience caused, accompanied by a transparent explanation of what went wrong in the repair process. 5. A commitment to future service excellence, including measures to prevent similar issues from recurring. I expect a response from you within [reasonable time frame, usually 10-14 days] of receiving this letter. Failing to adequately address my concerns will leave me no choice but to escalate the matter to the appropriate regulatory authorities, such as [mention consumer protection agencies, automotive boards, etc. relevant to North Carolina]. Please note that I have retained any evidence, photographs, and documentation supporting my claims, which can be provided upon request. I trust that we can resolve this matter amicably and avoid any further escalation. Thank you for your prompt attention to this matter. I believe in the importance of holding businesses accountable for the services they provide and look forward to a swift resolution to this issue. Yours sincerely, [Your Name]
North Carolina Sample Letter for Improper Vehicle Repairs
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How to fill out Sample Letter For Improper Vehicle Repairs?
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FAQ
Repairs and services - Ohio law gives consumers the right to a verbal or written estimate for motor vehicle repairs costing more than $50. Suppliers also are required to obtain the consumer's authorization for additional repairs or services that will cost more than 10 percent of the estimate.
For standalone repair shops, there is no defined limit to the number of days they can keep your vehicle for repairs. With that said, they are still required to complete repairs in an efficient amount of time for that specific repair and must ask for your consent to perform additional repairs.
If the expected cost of a repair or service is more than fifty dollars, you have the right to receive a written estimate, oral estimate, or you can choose to receive no estimate before we begin work.
Under Ohio's Repairs and Services Rule, consumers have certain rights, such as: Right to a verbal or written estimate. Upon request, Ohio consumers have the right to a verbal or written estimate for repairs and services that will cost more than $25 (or more than $50 for motor vehicles).
It's time to speak out for your right to repair You shouldn't have to beg the manufacturer for permission to fix it. Ohio's Digital Fair Repair Act, SB 73, requires manufacturers to provide owners and independent repair businesses with access to service information, diagnostic tools, and affordable replacement parts.
City, State, Zip Code TO WHOM IT MAY CONCERN: I am writing to notify you of the problems I am experiencing with my (INSERT YEAR, MAKE, MODEL, & VIN NUMBER OF YOUR VEHICLE) and to request that you correct this problem within thirty (30) days of your receipt of this letter.
