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Interpreters must treat all information learned during the interpretation as confidential. Information shall only be shared on a need to know basis with other employees and service providers to the extent permitted by law.
There is some reliance that a patient's family members or friends can or should appropriately serve as interpreters. However, significant problems can arise from the use of family members, friends, and in particular, children rather than trained professionals as interpreters.
Confidentiality involves ensuring that information intended for one purpose is not used for another, without the agreement of the person or organisation supplying that information. Information must not be divulged to another agency or person without the consent of the informant.
Professional interpreters do have limitations; these include but are not limited to confidentiality for the patient, accuracy of information, comfort level with information being translated, and the lack of a relationship with the patient.
Engaging an interpreter is recommended when the client: Requests it. Speaks English as a second language and is in a stressful, complex or unfamiliar situation. Is difficult to understand.
Unless a document or a piece of information is translated and transferred accurately, it risks being meaningless to the company receiving it. This can cause potential delays or misunderstandings in important tasks and could lead to financial losses.
Top 9 Guidelines for Working with an InterpreterConsider Your Audience.Give the Interpreter a Proper Brief.Speak Directly to Your Guests.Use Your Normal Tone of Voice.Keep Your Speech Simple.Don't Ignore Cultural Differences.Make Room in the Program.Make Sure Only One Person Speaks at a Time.More items...?
When to use an interpreter or translator An accredited interpreter or translator should be used when: a person, carer or family member requests an interpreter. a staff member cannot understand the information being conveyed by a person, carer or family member.
Interpreters adhere to standards of confidential communication. Interpreters possess the professional skills and knowledge required for the specific interpreting situation. Interpreters conduct themselves in a manner appropriate to the specific interpreting situation. Interpreters demonstrate respect for consumers.
Engaging an interpreter is recommended if:requested by the client.the client cannot comprehend or respond to basic questions in English.you are experiencing difficulty understanding your client, or your client can only respond in a limited way.the client relies on family or friends to communicate.More items...