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Respond to Maintenance Requests Appropriately and TimelyIf the issue is urgent and needs to be addressed right away, the repair date should be immediate. If it's not urgent, it's still just as important to respond and set an appropriate repair date to let your tenants know you're dealing with it.
Landlords are required to make and pay for repairs for items under their responsibility. They must do so within 14 days after receiving a written request from tenants (read more).
A 'Repairs Notice' is a swift and effective tool for alerting the tenant of its contractual duties to repair and maintain the property it rents. The Notice will normally require that a tenant completes works necessary within one to two months.
To write a letter of request, start by greeting the recipient with Dear, followed by the person's last name and title, or To Whom It May Concern. Then, briefly explain who you are and why you're writing in the 1st paragraph. Next, provide additional context and details about your request in the 2nd paragraph.
Dear Sir/ Madam, I am writing to you to request for repair and maintenance of the office. I have been renting this office for (Duration Months/ Years) since (Date/ Months).
Dear (Name of landlord or manager), I am writing to request repairs to the (appliance, heating/air conditioning, plumbing issue be specific!) due to (reason for repair; this could include things such as broken handle, leaky sink hose, even normal wear-and-tear that would necessitate replacement).
In case repairs are to be undertaken, without which the property is not habitable or usable except with undue inconvenience, and the landlord neglects or fails to do so notice in writing, the tenant may apply to the rent controller under the Rent Act for permission to undertake the repairs himself.
Respond quickly to every repair request. Evaluate the urgency, and give the tenant an estimated time for the scheduled repair. If the request is a low priority, at the very least assure the tenant that the request has been noted and will be completed at a later date.
In most cases, a landlord has fourteen (14) days to repair a problem, but if the problem affects health or safety, the landlord must make the repair as soon as possible.
It says landlords should fix major problems within two weeks if they pose a threat to a tenant's health and security, such as a broken boiler in the depths of winter.