Dear [Customer's Name], I am writing to address your recent request to accept a late return of merchandise. Our company policy states that all returns must be made within X days of the original purchase date. Unfortunately, we are unable to make an exception in this case. Missouri law also supports this policy, as outlined in the state's consumer protection statutes. According to Section [Insert Relevant Section Number], a retailer is not obligated to accept returns after the specified time period has lapsed, unless there is a defect in the merchandise or the retailer's return policy indicates otherwise. By adhering to this policy, we aim to maintain the highest level of customer satisfaction while ensuring fair and consistent practices for all our clients. We understand that there may be circumstances that prevent you from complying with the return timeframe, and we apologize for any inconvenience this may cause you. However, it is crucial for us to enforce our policy to protect the integrity of our business. In order to assist you further, we suggest exploring alternative options. These may include reselling the merchandise on online platforms specifically designed for second-hand items, or inquiring about possible exchanges or store credit options with our customer service team. Please note that this refusal to accept your late return is final. We appreciate your understanding in this matter, and thank you for choosing our company for your purchase. If you have any further questions or require additional assistance, please feel free to contact our customer service department at [Customer Service Number] during business hours. We are more than happy to help. Sincerely, [Your Name] [Your Title/Position] [Company Name]
Missouri Sample Letter for Refusal to Accept Late Return of Merchandise
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