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Consumers who believe they have been cheated or scammed by a business, or suspect any other form of consumer abuse, can file a complaint with the State Division of Consumer Affairs by visiting its website or by calling 1-800-242-5846 (toll free within New Jersey) or 973-504-6200.
It is unlawful under the Auto Repairs Deceptive Practices Regulations and the New Jersey Consumer Fraud Act for an automotive repair dealer to do any of the following: Make any written or oral statements that are misleading and deceptive which the automotive repair dealer knows to be untrue or misleading.
In general, the Digital Fair Repair Act requires manufactures of certain electronic products to make documentation, parts, and tools for diagnosis, maintenance, or repair available to independent repair providers and product owners on fair and reasonable terms. Minnesota Statutes Section 325E. 72, subd. 3(a).
Under the Truth in Repairs Act, Minnesotans have the right to receive a written estimate from a repair shop before it begins any actual repair work. Obtain several estimates and compare costs before deciding upon a given shop. The shop is not supposed to perform unnecessary or unauthorized repairs.
If you experience a problem with a motor vehicle dealership, you should file a complaint with the Department of Public Safety as follows: Minnesota Department of Public Safety. Driver and Vehicle Services Division. ... Minnesota Department of Commerce. ... Federal Trade Commission. ... Minnesota Pollution Control Agency.
Refunds. A dealer may decide to refund the purchase price of your car, rather than repair or replace a warranty part. If the dealer gives you a refund, you must return the vehicle to the dealer.