Subject: Follow-up on Release of Pending Order — Minnesota Department of Administration Dear [Customer/Client Name], I hope this message finds you well. We would like to express our appreciation for your recent order with the Minnesota Department of Administration. However, we have noticed that your order is currently marked as pending in our system. We understand the importance of receiving your order promptly, and we assure you that we are committed to resolving this matter as soon as possible. In regard to your pending order, we would like to provide you with an update on its status and offer our assistance in expediting the release process. Our records indicate that your order, [Order Number], was placed on [Order Date], and it has been in the pending status since [Pending Date]. Upon receiving your order, we initiate a comprehensive review to ensure accuracy and compliance with all necessary regulations. As a result, there may be occasions when orders remain pending for extended periods. To expedite the release of your pending order, we kindly request you to review the following options: 1. Verification of Order Details: Kindly verify that all the information provided in the original order is accurate, including item specifications, quantities, and delivery details. If any modifications are required, please notify us at your earliest convenience so that we can update the order accordingly. 2. Prompt Communication: If you have any specific concerns or questions regarding your pending order, please do not hesitate to contact our customer service team. They will be more than willing to assist you and provide you with regular updates on the status of your order. 3. Priority Rush Processing: If your pending order is time-sensitive, please inform us immediately, and we will assign it the highest priority to ensure its swift release. The priority rush processing may incur additional charges, but we are confident that it will allow for the prompt fulfillment of your requirements. 4. Alternative Options: In certain circumstances, we may be able to offer alternative solutions to expedite the process. Our team will be happy to explore these options, such as providing substitutes for out-of-stock items or arranging partial shipments to meet your immediate needs. At the Minnesota Department of Administration, we value your business and want to assure you of our commitment to resolving this pending order efficiently. Our goal is to ensure your complete satisfaction, and we apologize for any inconvenience caused by the delay. Please feel free to reach out to our customer service department at [Contact Information] or reply to this email with any questions or concerns you may have. We appreciate your understanding and patience as we work diligently to expedite the release of your order. Thank you for choosing the Minnesota Department of Administration. We look forward to continuing our partnership and meeting your future procurement needs. Best regards, [Your Name] [Your Title/Designation] [Minnesota Department of Administration]