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A Business Process Outsourcing (BPO) agreement is a legal contract between a company and an external service provider to take over an essential yet non-core part of the client company's business. This business process or functionality being outsourced should not be a core value proposition.
The Master Service Agreement is an essential instrument in the realm of IT Outsourcing. This document effectively streamlines the business process for companies and software vendors planning to engage in long-term collaborations.
An outsource agreement, sometimes called a commercial outsourcing services agreement, is a legal contract between a company and the contracted service provider they hire to perform services on their behalf.
What is a BPO agreement? A Business Process Outsourcing (BPO) agreement is a legal contract between a company and an external service provider to take over an essential yet non-core part of the client company's business. This business process or functionality being outsourced should not be a core value proposition.
You should research the BPO provider's background, reputation, experience, capabilities, and references. You should also benchmark the BPO provider's pricing, service levels, and contract terms against the industry standards and best practices.