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To file a formal complaint with the MPSC, you must submit your complaint in writing (3 copies) and include: The MPSC rules, laws and/or tariff provisions you believe have been violated (see links below)
How DIFS Can Help: If you are still dissatisfied after contacting the company, contact DIFS' Office of Consumer Services to ask questions or to file a written complaint by completion of this form. You may also file a complaint online at Michigan.gov/DIFScomplaints.
Consumer Complaint If we do not handle it, we will forward it on to the appropriate agency. If you have questions about filing a complaint, please call 517-335-7599.
You also have the option of filing a complaint with the Department of Insurance and Financial Services (DIFS), the agency that regulates mortgage brokers and lenders. Go to the DIFS website at .michigan.gov/difs and click on Consumer Services where you will obtain information on filing a complaint with the agency.
The Michigan Consumer Protection Act (1976 PA 331) gives consumers, prosecutors, and the Attorney General a way to fight deceptive practices. This act prohibits many unfair and deceptive trade practices and gives prosecutors more power to enforce the law.
A. If the complaint is regarding the defect of goods /Items, or about the deficiency of service then provide details of deficiency/ type of services and date/year of purchase of goods/ service received. B. Details of the items/goods (provide information about defect/supplying of less quantity of goods/items.)
All complaints should be submitted using our Consumer Complaint form. Send by regular mail or fax as listed above. If you have any questions, please call the Consumer Protection Division Monday through Friday from AM to PM at 517-335-7599 or toll free 877-765-8388.
Consumer Complaint Not all consumer complaints are handled by the Attorney General. If we do not handle it, we will forward it on to the appropriate agency. If you have questions about filing a complaint, please call 517-335-7599. In-state residents can also call 877-765-8388.