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A complaint letter format will typically begin with the sender's details, followed by stating who it's addressed to, the date, and then the letter itself. The opening paragraph should state your reason for writing, and the meat of the text will go into detail about the matter.
Describe the issue of your concern. Don't be afraid to use bullet points to provide facts. For example: It has come to my attention that... Only address one issue in your letter. If you have multiple concerns to bring up, write a separate letter for each issue.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.
How to write this complaint letter: State all the relevant facts concerning the problem. Suggest any ideas you have for resolving the problem. Assure the reader that you will cooperate. You may wish to express your confidence that the problem can be resolved.
Your letter should be written in a formal style. You should include as much information as possible about the nature of your complaint and how you would like the situation to be resolved. Remember to include your address and the location of the problem if it occurs elsewhere.
Be clear and concise. Describe the item or service you bought and the problem. Include serial or model numbers, and the name and location of the seller. If you're following up on a conversation, be sure to say who you spoke with and confirm the details of your discussion.
Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it.
I hope that you will deal with this matter promptly as it is causing me considerable inconvenience. I feel/believe that I am entitled to a replacement/ refund? I demand a full refund/an immediate replacement/etc or I shall be forced to take legal action/ the matter further.