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You have up to 60 days from the date your credit card statement is issued to dispute a charge, ing to the Fair Credit Billing Act. Once you've filed a dispute, the issuer has 90 days to investigate and either resolve the dispute or deliver a written explanation detailing why the dispute was rejected.
6 Steps for Disputing a Chargeback Step 1: Collect customer transaction details. ... Step 2: Check the deadlines for filing a chargeback dispute. ... Step 3: Gather compelling evidence for the disputed transaction. ... Step 4: Submit chargeback dispute documents by the deadline. ... Step 5: Present your chargeback rebuttal.
Contact your bank right away. To limit your liability, it is important to notify the bank promptly upon discovering any unauthorized charge(s). You may notify the bank in person, by telephone, or in writing.
Under the Fair Credit Billing Act of 1974, all payment card issuers must offer a chargeback process to remedy fraud and abuse. If a customer brings a valid dispute claim to their bank, a chargeback will result. Chargebacks are more costly than refunds?they carry additional fees that the merchant must pay.
What happens if you falsely dispute a credit card charge? Purposely making a false dispute is punishable by law and could lead to fines or imprisonment. You could face legal action by a credit card issuer or the merchant.
Contact the Credit Card Company Log into your credit card account or call the number on the back of your credit card to inform the card issuer. Submitting a dispute online can often be done in under a minute. You just need to submit information identifying the charge, such as the date and amount of the transaction.
I am writing to dispute a charge of [$______] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, the items weren't delivered, I was overcharged, I returned the items, I did not buy the items, etc.].
To trigger federal requirements, the written notice must provide the creditor with the following: Account identification information. Identification of the specific bill (or bills) in dispute. A statement that you believe the bill is in error. The reason(s) why the bill is disputed.