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However, our Consumer Hotline is staffed from a.m. to p.m., Monday through Friday, to answer your questions, provide information, and give you instructions on how to file a written complaint. You can reach us at (617) 727-8400. You can file a complaint at any time using our online form.
To file a complaint against a home improvement contractor, you must fill out this form completely and submit it to the Office of Consumer Affairs and Business Regulation (?OCABR?). OCABR will review all complaints. The submission of a complaint will not automatically result in a hearing against a contractor.
Call 311 or 212-NEW-YORK (212-639-9675) for assistance. To file a consumer complaint about a home improvement contractor working on residential property, use the Home Improvement Contractor Complaint page.
The Massachusetts Office of Consumer Affairs and Business Regulation's Home Improvement Contractor Registration Lookup platform to confirm if your prospective home improvement contractor has been registered.
To file a complaint against a home improvement contractor call the Commonwealth of Massachusetts Office of Consumer Affairs and Business Regulation at (617) 973-8900.
Between licensing and registering, just about every contractor working in Massachusetts has some rule or regulation to meet. General contractors and specialty trades are required to carry a state-issued license. On the other hand, home improvement contractors have to register their businesses.