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It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter by post or copy the text into an email. If you'd prefer to talk to the trader on the phone or in person you could read it out to them.
How to complain effectively ? and get results Put it in writing. Be reasonable. Know your consumer law. Go to the right place. Give a deadline. Say what you want. Take the matter further.
Registered users can lodge a complaint online with the National Consumer Helpline portal of Ministry of Consumer Affairs, Food and Public Distribution.
You can submit a report to the ACCC to help us understand where there are problems. Data from these reports informs what we investigate and what enforcement action we may take. It also helps to inform our compliance and education activities, industry engagement, advocacy and research.
If the company won't help over the phone, write a complaint letter and send it to the company's head office. (If it needs to go to a local office, it'll be passed on.) Send all letters by recorded delivery, so you can prove they received it, and always save a copy.
Six Steps to Making a Successful Customer Complaint Be Quick. As soon as you find a fault make your complaint. ... Be Polite. Remember, the customer assistant you're speaking to isn't the one to blame. ... State the Facts. Keep it simple. ... Don't Forget the Evidence. ... Don't Feel Guilty. ... Persevere.
Explain your problem to the company by calling, web chatting, or sending them a formal complaint letter. To get help writing a complaint letter, use this sample complaint letter from the Federal Trade Commission (FTC). Then send it to: A salesperson or customer service representative.